Terms Of Service

Booking Confirmation and Reconfirmation

When you book a transfer service online with us, we aim to respond promptly within 2 hours through one of our operators. We’ll ensure to reconfirm the acceptance of your reservation details either by email or phone the day before your scheduled trip. In case you don’t receive this confirmation, please feel free to reach out to us.

The reconfirmation will be sent to the email address or phone number you provided during booking.

Our contract, governing transfer services, applies to all reservations made through АtlasТaxi.eu.

Once the contract is signed, we commit to providing the transfer service as agreed upon. You’ll receive your reservation details via email. It’s important to thoroughly review all the booking information upon receipt.

Please ensure the accuracy of the email address you provide as АtlasТaxi.eu cannot be held responsible if you fail to receive a booking confirmation due to an error in the submitted email address.

Cancellation Policy

Should you need to cancel your reservation, kindly adhere to our cancellation conditions to avoid incurring a cancellation fee.

Your satisfaction and understanding of our terms are important to us. If you have any questions or concerns, please don’t hesitate to contact us.

Payment

Payment can be made at our office, to our bank account, cash on the driver, or using a credit card via PayPal.

General conditions

We do not accept reservations requested less than 24 hrs before the departure time.

1. Non-confirmed reservation

It may happen that the service provider is not able to confirm a client’s reservation. In such cases, АtlasТaxi.eu is entitled to cancel the transfer and fully refund the payment made for the canceled transfer service.

2. Prices

Prices are indicated in Euro. АtlasТaxi.eu has the right to make changes at any time. Payment is effected after the day of the transfer reservation unless the two parties agree to anything else.

3. Security of prices

Prices are final. You shall know the exact price of the day of your reservation. We guarantee that when you make a reservation the price shall not be increased. When you make a reservation and accept the announced price, you pay that sum.

4. Changes in reservation details

If you wish to change your reservation details including date or time of arrival, destination, etc. you can do it by sending aa new request to our email address. If you have a created account, make your changes there.

Any changes in the transfer service details shall be made at least 24 hrs before the time of your trip. You shall receive an email confirming your changes.

5. Cancellation

If you wish to cancel a transfer service, we require to receive a call or an email confirming the cancellation. Cancellation and refunding fees are as follows:

Days before traveling – No cancellation fee

Less than 24 hrs to the time of travel – 10% administration fee

Less than 4 hrs to the time of travel – 100% cancellation fee

6. Refunding

In some cases, АtlasТaxi.eu can make changes or cancel reservations for which you shall be immediately advised.

АtlasТaxi.eu shall refund your payment 100%.

7. Liability

Our vehicles are provided with certificates of insurance in accordance with the Bulgarian legislation.

АtlasТaxi.eu is not liable for transfer services, which were not confirmed as required in our statements, as well as for incorrect data details submitted by clients when making a reservation.

АtlasТaxi.eu is not liable for lost hand luggage, cell phones, computers, etc. If you have forgotten luggage in our vehicle, the eventual costs shall be at your expense.

It is your responsibility to have valid traveling documents. In case of sanctions for passenger’s incorrect travel documents, we shall require from that passenger to pay the full size of the fine.

Smoking is forbidden in all our vehicles.

8. Flight delays

АtlasТaxi.eu keeps up with airplanes’ schedules in real-time and any delay of arrivals and departures are noted. You shall not owe any additional fee if the delay is up to 120 minutes. For delays exceeding 120 minutes, the charge is 5 euro for each hour started in waiting.

9. Bad behavior

We have the right to terminate a passengers’ transfer in our judgment and without warning if their behavior causes inconvenience, stress or danger to another passenger or third party. In such a case the transfer payment shall not be refunded.

10. Compensation for losses

АtlasТaxi.eu shall claim a 100% compensation for all harms or damages caused by a passenger during their transfer.

11. Disagreements

In case of disagreement and our financial liability shall not exceed the payment of the transfer. Any dispute shall be resolved by a court in accordance with the Bulgarian legislation.

12. Complaints and claims

Any complaints or claims referring to АtlasТaxi.eu services should be sent to our email shown on the Contact Us page. They should be submitted within 48 hours after the event. If this condition is not observed your claim or complaint shall not be accepted and regarded. You shall receive our statement on the actions undertaken within 14 days after the receipt of the claim/complaint.

If you have additional expenses or penalty fees, we shall consider those claims, which are forwarded with an official document and invoices. The submission of documents does not automatically mean that they will be fully refunded. Your claim shall be subject to further investigation in accordance with our terms and conditions.