Understanding a Unique Approach to Cancellations in the Transportation Industry
In the realm of transportation services, cancellations often come with a hefty price tag. However, at Atlas Taxi Bulgaira, we redefine this norm by prioritizing our customers’ needs above all else.
In an industry where cancellation fees are the norm, we stand apart. Here’s why:
Our ethos revolves around understanding the unpredictability of life. We comprehend that the unforeseen can disrupt plans, and we aim to alleviate stress rather than add to it.
Cancellation Policy Overview
At Atlas Taxi Bulgaira, our cancellation policy is designed to offer flexibility and understanding. Here’s a brief overview:
Flexibility in Unforeseen Situations
No Charge for Pre-planned Cancellations
Unlike many others, we do not penalize customers for cancellations made 24 hours in advance of the scheduled pick-up time.
Handling Cancellations within 48 Hours
We understand that sometimes, last-minute changes are inevitable. If you need to cancel within 48 hours, here’s what you need to know:
Cancellation Fee Breakdown
Our fees are structured based on specific timeframes:
- More than 48 hours before pick-up time = no charge applied / full refund
- Between 48 and 3 hours before pick-up time = 30% of journey price
- Between 3 hours and up to the pick-up time = 50% of journey price
- Once the journey has commenced (driver on the way) = 100% of the journey price
Exceptions and Scenarios
Wrong Booking Dates
If there’s a mistake in your booking date and you fail to inform us, a rebooking fee will apply.
In cases of double booking without prior notification or cancellation, there will be a charge incurred.
Failing to inform or show up for a booked journey will result in a cancellation fee to cover time and resources.
How to Cancel
To cancel a booking, you can either email us at email@example.com with your booking reference and reason for cancellation or call us directly at tel:+359893455533.
For pre-paid bookings, refunds will be processed within 5 working days from the cancellation date.
At Atlas Taxi Bulgaira, we prioritize understanding and flexibility. Our unique approach to cancellations aims to ease the burden during unforeseen circumstances, ensuring a hassle-free experience for our valued customers.
Q: Why do you have a cancellation fee? A: The cancellation fee helps cover operational costs and ensures fairness in managing our resources.
Q: Can I cancel a booking if the driver is already on the way? A: Unfortunately, once the journey has commenced, cancellation fees will apply.
Q: What happens if I realize I’ve booked for the wrong date? A: If the mistake isn’t informed in advance, a rebooking fee may be charged.
Q: Do you refund prepaid bookings in case of cancellation? A: Yes, prepaid bookings are refunded within a specified timeline upon cancellation.
Q: Is there a penalty for not showing up for a booked journey? A: Yes, a no-show incurs a cancellation fee to cover time and resources.